Multilingual customer services
Why do we need multilingual customer services?
Contact centers all over the world tend to satisfy the needs to those who does not necessarily know English. Having that in mind, most of the call centers, telecallers have multilingual proficiency for inbound customer support. This is why multilingual customer services are the most frequently looked for.
What do people look for when calling?
Someone who talks in their own native language, a virtual call center that has agents with multilingual capabilities. That leads us to a simple conclusion, language barriers aren’t something customers look for in customer service.
What do business owners think?
Highly skilled staff in call centers. Most of the business owners that seek for a call center/virtual call center look for highly skilled staff that is going to ease the feeling of having any potential geographical boundaries or language barriers in their field of work.
Once the customers put their faith in the firm, then it could really do wonder for the firm’s credibility and goodwill.
Customers, by nature, wish to speak in their local language to English. During a live interaction with consumers, it is essential for the firm to talk to customers in their own language. It paves the way for an amicable conversation without any possibility of miscommunication. Even a slight fall in customer’s expectation could be detrimental to the company’s overall prospect.
The new statistics say that 50% of consumers are likely to forsake a brand if the latter fails to address their concerns. So, a company has to anticipate in advance the customers’ actual requirement and problems during a live chat itself. A company may not be by itself adept at such things. That’s the primary reason why they prefer outsourcing customer support services for astute handling of consumer’s grievances and issues. Another crucial advantage of a contact center is its 24-hour availability. Around 75% of consumers believe that it is critical to offer the right services to customers at the right time.The post Multilingual customer services first appeared on Grupo Noa International Blog.
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Direct response call center services
Choosing a call center for direct response call center services keeps costs down while providing an excellent solution for businesses that want to scale and increase revenue.
Grupo Noa International provides 24×7×365 direct response inbound call centers support service for your marketing campaigns on platforms including network and cable television, radio, newspapers, direct mailings and the online advertisements.
Discover how our Direct Response call centers service can provide success to your marketing
strategy:
• Convert Leads
• Upsell
• Call spike management
• Proven track record
• Experienced team
Realize the many benefits of Direct Response today:
The Direct Response call centers outsourcing industry requires a specialist to handle the unique requirement such as fast response time, a spike in call numbers and the ability to upsell. Our Founder Mr. Noa himself has honed his skill in the Direct Response industry with more than 20 years of experience and multi-million dollars worth of sales revenue delivered to our clients already.The post Direct response call center services first appeared on Grupo Noa International Blog.
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Live video interpretation in 2021
Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center offering the services of live video interpretation, audio and video interpretation in general, Grupo Noa International is constantly adapting the evolving trends in this sphere of interpretation.
As a call center we are offering:
Video and Audio Interpretation
Multilingual interpreters on-call
Real-time live interpreters through web-based application
Interpreters across all major languages
Reduce your cost for interpretation service
But what is the world saying about this service that has already taken the spotlight in 2020?
Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year. During the Covid-19 pandemic in the world, the video interpretation services went from some basic level to a highly needed service and eventually is going to become the solution to most of the language translation demands particulary in 2021.
To summarize, our live video interpretation services online have some key points:
Our native language speakers are qualified to do interpretation across all major global languages. Grupo Noa International has a large team for multilingual video interpretation that can make your communications easy. All you need is an internet connection and a mobile phone for our professional interpreter to join you anywhere through a web conference.
Experienced multilingual Interpreters are perfectly suited for all your interpretation service requirements. Outsource interpretation service from English to any language or vice versa without compromising on quality. 100% guaranteed professional video interpretation services at an affordable cost.The post Live video interpretation in 2021 first appeared on Grupo Noa International Blog.
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Multilingual Interpretation services in 2021 – Tips and Tricks
The future of multilingual interpretation services blends into 2021 with new trends.
The trend of diversity rising in the United States, for example indicates the need for professional interpreters and translators to provide communication for Non-English speaking as well for marginalized groups of people.
Language support is the key not only for the USA, but for the other countires in the World.
We as a call center provide multilingual interpretations services to a big list of nationalities. While our agents are distributed across the globe, we offer you a single point of contact to make the entire operation easy to manage and grow.
Whether you are servicing B2B corporate clients or directly dealing with B2C customers, your business can create an instant affinity with the customers by speaking to them in their preferred language seamlessly. Some of the popular languages that we have expertise in include (but is not limited to):
English, Spanish, French, Portuguese, German, Mandarin, Cantonese, Dutch, Danish, Swedish, Finnish, Italian, Japanese, Greek, Arabic, Norwegian.
The U.S. Department of Labor Bureau of Labor Statistics projects employment of interpreters and translators to grow from 2019 to 2029, at a rate much faster than the average for all occupations. Job prospects should be best for those who have at least a bachelor’s degree and for those who have .
Another fact that comes from reports is that 1 in 4 U.S. residents speaks a language other than English at home and while speaking about the U.S.A, Spanish is the most common non-English language spoken in the country.
Grupo Noa International always keeps up with all of the latest innovations and trends in order to provide the best interpretation services including: video interpretation, telephonic interpretation, translation services, live video interpretation etc. The post Multilingual Interpretation services in 2021 – Tips and Tricks first appeared on Grupo Noa International Blog.
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Importance of Call Centre Solution Outsourcing in the UK
Customer support service is the most critical aspect of any business enterprise. It can be a make or break factor for any company. The companies, which record maximum profits, offer excellent customer services to the customers.
In the nations like the UK, where people and customers want highly specialized and quality services, the outsourcing of the company’s consumer services to the UK Call Centers is an apt decision. According to the recent marketing journal, 82% of the companies have already outsourced their customer services to telecalling agencies for better administration and supervision in the last two years.
Today, customers want outstanding consumer support services. Outsourcing helps an entrepreneur fully focus on his business while the agency manages the consumer support works.
Enhance Sales and Lead Generation
The UK based call centers are greatly specialized and well experienced to tackle the whims and fancies of customers. The 2016 survey on consumer behavior has revealed that 79% of the UK customers are highly satisfied by the call centers operating there.
By utilization of best quality calling tools and putting experienced call center personnel to task; such contact centers are able to generate better lead and eventually augmenting the company’s credibility too.
Outstanding Equipment
The call centers in UK fully manage their contact center works using the highly effective and superior calling devices in the process. Customers do feel happy to chat candidly with them with better clarity and voice. In the last year’s survey, around 87% of the consumers reported their greater level of satisfaction while talking to contact centers using such calling tools in the process.
Round the Clock Services
The biggest benefit of European call centers outsourcing is the way they function 24-hours a day catering to the demand of several customers belonging to various time zones. With a steep rise in competitions and complexities of consumers’ behavior, continuous serving of customers is essential.
The recent media report suggested that 87% of the consumers showed they have more faith in call centers operating 24x7x365 then others who do not. Such things matter a lot in the world of customer service.
The Grupo Noa international is a pioneer in Inbound call center service with its worldwide presence. It has several call centers in Europe that are excellently catering to the need of the clients as per their need.
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French Inbound Call Center is Necessity for Business Expansion in France
The business world is enhancing by leap and bounds. France is one of the most exotic business destinations in Europe, and it often invites FDI from foreign countries. In order to flourish on one’s business in France, proficiency in the native language is necessary. Around 90% of people speak French there. No doubt, these customers want to get their issues resolved in their native language only. It certainly gives rise to the need for a multilingual call center in France.
According to an estimate, 64% of consumers want expert consumer services with personalized services while maintaining utmost courtesy during a live call. For handling such a sensitive department like customer service, proficiency in the native language is the need of the hour.
What Magic Does Native Language Do in Call Centers?
Clarity of Thoughts and Better Communication: When customers initiate chats with a call center in their own native language, it makes for a better communication and clarity of thoughts. It also helps a telecaller understand the customer’s problem well resolves the same almost immediately.
Order Booking and Delivery: Call centers are the backbone of any e-commerce services or online retail trade. The France call center executive helps the customers choose the best product depending on this requirement. Convincing customers in the native language is far easier than any other language. Around 52% of consumers want personalized advice from call center executives when they do so in native language – it sounds more appealing and alluring.
A Matter of National Pride: Many French people feel it a matter of pride when they talk in their native language. So, a firm has a better chance of winning their faith by conversing with them in French. A customer is more likely to prolong a discussion with people who speak in their native language than those who don’t do.
France is the World’s Business Hub
According to The Economist Magazine, France is a leading FDI destination with more than 698 major overseas investment projects are being run in the state since 2012. No doubt, overseas investors and firms will also have to provide outstanding services to customers to win their faiths. It is absolutely a priority for any firm to go for French call center outsourcing immediately if it really wants to create a considerable customer base in France and its adjoining areas.
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Shared Call Center Solutions Creating Momentum for SMEs
Ideally, a firm that does not receive an excessive high volume of calls should go for shared call center route. It is not only effective and influential but faster in operation too. According to Walker statistics, 81% of the customers view customer care service as the necessary determinant of a firm’s long-term success.
The biggest advantage of outsourcing shared customer service center is its less formality and easier availability. A common agent effectively handles a number of campaigns in a professional manner. It is quite apt for small and medium-scale enterprise that requires a nominal customer support department to handle sporadic customer’s query.
Multitasking Abilities: Unlike other big customer care firms, shared contact center does likely to have multi-talented staffs who are always ready to serve customers in multifarious ways round the clock.
The 2017 survey on customer care services has claimed that around 90% of the consumers usually prefer brands that facilitate omnichannel support. Shared call center exactly offers such support and treats each consumer with a sense of pride and urgency.
Regular Review of Complaints: Shared contact center works as inbound call center contact office. It reviews consumers’ complaints regularly and provides an astute solution to them from time to time. The Ben and company research study says that firms that grow their customer retention rates by just 5% witness profit rising from 25% to 95%. So, contact center always aims at fulfilling the customer’s demand and requirement first.
Cutting-Edge Technology and Better Services: The Shared Customer Service agents offer up-to-date technology and best contact center services to their clients. With a lesser staff and better utilization of technology, such call centers tend to perform well than their bigger counterparts. In addition, these call centers treat each of their clients with utmost satisfaction and happiness.
Simple Accounting Procedure: A shared call center only takes the consultancy charge and nothing else. It does not involve any other charges such as “commission for sales conversion, electric bills or any other incidental costs that are often chargeable by other consultancy firms. The latest customer care statistics say that 86% of customers are ever ready to pay high for better customer service experience. A firm needs to leverage on that.
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Lead Generation Is the Lifeline of Call Center Services
Lead generation is the most vital element of call center services. An entrepreneur does not have enough time to meet all clients personally and explain them about the company’s newly launched products and applicable after-sale-service. Wow, marketing survey quoted that 52% will not interact with a brand due to band mobile experience.
That is when the lead generation services, and appointment setting functions of call centers assume primary importance. By facilitating a free flow of information from the firm to clients, such contact centers create a best rapport and augment the firm’s credibility as well. According to Walker, 86% of the customers are ready to buy high-priced products that come with better customer service quality.
Benefits of Lead Generation by Contact Center
New Business & Different Challenges: Usually, customer refrain from buying products from new companies. However, by contact center outsourcing, a company can easily leverage its promotional campaigns and garner a better response from the customers too.
The Gartner’s 2017 customer survey statistics say that 50% of the companies are likely to focus more on improving their consumer service by 2018 as the business competitions are increasing rapidly these days.
Quality Leads: Many often, firms have to deal with the time-passers and window shoppers. This is real, sometimes, depressing and frustrating as well. By opting for call center outsourcing an entrepreneur can avoid such clients. The contact center usually brings quality leads only and that too after initial shortlisting and telephonic conversation.
The use of latest technical tools and calling equipment: A firm has to offer outstanding call quality to customers. Since entrepreneurs are usually busy towards managing financial resources of the firm, so they might be unaware of the emerging trend in customer services.
Contrarily, the lead generation call center will make the best use of advanced calling devices to ensure that there is no ‘miscommunication’ while talking to prospects.
According to Accenture, 89% of customers get infuriated, as they have to repeat same things to contact center in case of need. Instead, an experienced outsourced firm can offer better service to them by maintaining IVR and call records in chronological order in their system software.
Useful Tips and Advice: Call center firms are proficient in skillful inbound customer support services. They can offer some extremely beneficial to the entrepreneurs on how to popularize the brand by offering outstanding customer support.
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4 Reasons Spanish E-Commerce Call Center Services Are Booming
Call centers are essential for every business. No matter, whether a business firm deals in FMCG products or software services, offering timely services to customers matters a lot. In the context of Spanish call center outsourcing, a firm certainly needs an expert call center consultant that can provide multilingual contact center services.
The latest research study says that the US is one of the most diversified countries with 80% of the foreign-born Americans speaks in a language other than English. Contrarily, Spain is a homogenous country, and its people are proficient in Spanish. Therefore, customers wish to talk to a Spanish call center directly whenever they face any problem.
Superior Knowledge of Telecallers: For a business enterprise wishing to promote its business in Spain, outsourcing the service to a Spain based call center is an apt decision. These contact centers have apt knowledge of customer services and offering astute solutions to them. Recent statistics claimed that 86% of contact centers in Europe and other places have non-English speaking customers. Instead, they prefer to speak French, Spanish, German, etc.
Personal Essence during Live Interaction: During an interaction with customers, a contact center will have to offer a personalized touch and service to them. It will create a big impact in the mind of the customers and create a longstanding relationship with them.
Shouldering Marketing Responsibility: The call center in Spain often undertakes the marketing activities of a firm generating an excellent ROI. So, whenever a business firm wants to expand its business in Spain then outsourcing is a good idea. Phone still constitutes 73% of the total of lead generation techniques applied by firms in the US. And call centers are expert at offering appropriate guidance over the telephone to customers.
Experience and Quick Conversion of Leads: The Spain call center and other contact centers use sophisticated calling devices from time to time to offer outstanding customer support services to their clients. As many as around 35% of the telecalling agents are highly skilled and multi talented across voice engagement channels. They are also adept at converting a lead into a certain prospect.
Every entrepreneur wishes to get the best and outstanding clientele support through call centers. Therefore, making a right choice of the contact center in Spain is essential to get the dual advantage of outstanding support and multilingual assistance as well.
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The Relevance of Call Center Services in Today’s Demanding Time
In today’s fast-paced environment, customers want excellent services round the clock. For any business firm, it could be both challenging and tough to live up to customer’s expectations without outsourcing its call center service. With robust technology and professional acumen, telecallers are likely to handle customer’s queries better than the company’s employees.
Heavy workload and tight schedule of the owner might delay several important telephonic appointments with the customers. Hence, outsourcing of the customer service call centers with an expert firm is the need of the hour. The latest survey by The Harris Poll claimed that 81% of the customers get seriously pissed off when they wait in long calling queues.
Improve Efficiency of the Customer Responsive Mechanism: The task of customer support becomes a lot easier for a company when it outsource its call center solutions. The latest ICMI research has claimed that 86% of the call centers are now highly sophisticated with omnichannel support facility.
Remote Operation: The recent trend of distant calling operations by the call center firm is gaining momentum now. Once a company outsources its requirement to an experienced telecalling agent, then he will manage the same directly from his home with superior negotiation and appointment setting skills.
Calling etiquette is essential in call center operation as it handles around 68% of the total call center communications. Telecallers are apt to resolving customer’s doubts and queries in a flawless manner using telephonic and email conversations.
Acquiring New Clients: The astute Inbound customer support is of utmost need when firms wish to acquire fresh clients or to retain older ones. In addition, call center firms also help the owner get some of his aggrieved customers back by way of effective interpersonal skills and sublime convincing process.
Use of Innovative and Advanced Calling Tools: The customer service call center in Europe delivers high-quality services to their clients on a 24×7 basis. These call centers use highly leading calling devices fully compatible with the latest version of windows or Mac or Android to ensure faster communication with customers sans network errors.
Call center outsourcing is always a strong positive side for any firm. Gartner predicted that around 20% of the call centers would offer the video-based chatting facility to customers by the end of 2018. European contact centers have already initiated this trend.
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